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Patient Services Representative (PSR)
Location: Boston, Massachusetts
Start Date: 08-18-2026
Contract Type: Per-Diem
Shift Type: Per Diem (as needed), 10.5-hour shifts
Hours per Week: 40
Candidate Pay Rate: $23 per hour
About United Health Care Staffing
At United Health Care Staffing (UHC Staffing), we believe healthcare staffing should be more than just finding a job. We are here to connect amazing professionals with opportunities that make their careers exciting, rewarding, and meaningful. With us, you're not just signing up for a contract you are joining a team that's got your back, answers your calls, and maybe even cracks a joke or two to brighten your day. Think of us as the travel buddy who handles the logistics while you focus on what you do best helping people heal.
Roles & Responsibilities
- Greet and welcome patients and families with warmth and professionalism
- Manage patient registration, check-in, and check-out processes efficiently
- Schedule appointments and coordinate patient flow to minimize wait times
- Verify insurance information and collect co-pays accurately
- Answer phone calls and respond to patient inquiries with compassion
- Maintain accurate patient records while ensuring confidentiality and HIPAA compliance
- Collaborate with clinical staff to deliver a seamless patient experience
Qualifications
- High school diploma or equivalent preferred
- Customer service experience in a healthcare setting is a plus
- Ability to multitask and thrive in a fast-paced environment
- Strong communication and interpersonal skills
- Proficiency with electronic health records (EHR) systems
- Knowledge of medical terminology and insurance processes preferred
- Must be reliable, compassionate, and detail-oriented
Knowledge & Skills
- Excellent customer service and patient-facing skills
- Strong organizational and time management abilities
- Computer proficiency including Microsoft Office and EHR systems
- Understanding of medical billing and insurance verification
- Ability to maintain patient confidentiality and HIPAA compliance
- Effective problem-solving and conflict resolution skills
Benefits
- Flexible per diem scheduling to fit your life and priorities
- Join a compassionate, supportive team at Shriners Children's Boston
- Gain valuable experience in a world-renowned pediatric healthcare environment
- Enjoy a role where every interaction truly makes a difference
- Access professional development and cross-training opportunities
- Be part of the UHC network with opportunities to grow your healthcare career
Apply Now
Ready to start your next adventure as a Patient Services Representative (PSR)? Let's get you moving forward!
Send your resume to [email protected] or call us at 408-441-9200 today.
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