Customer Service – Call Processing Representative

Customer Service – Call Processing Representative

Job Position: Customer Service – Call Processing Representative

Location: Lake Forest, CA, 92610

Duration: 02 Months Contract

Shift: 08:00 AM – 05:00 PM 

Job Description:
  • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner.
  • Ownership of solutions and accurately identify the needs of each of our patients.
  • Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
  • High School Diploma or GED equivalent.
  • Relevant medical certification or licensure.
  • 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year.
  • Verbal and Written Skills Required to perform the Job:
  • Excellent English communication skills.
  • Technical Knowledge and Skills Required to Perform the Job:
  • Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM. 
  • Experience with Nextgen and Dentrix strongly preferred.
  • Equipment Used: PC systems and peripherals, multi-key telephone devices, centralized telephone console and other office equipment as applicable.
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Job Code

UHC - 56697

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