Job Position: Customer Service – Call Processing Representative
Location: Lake Forest, CA, 92610
Duration: 02 Months Contract
Shift: 08:00 AM – 05:00 PM
Job Description:
- Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner.
- Ownership of solutions and accurately identify the needs of each of our patients.
- Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
Education:
- High School Diploma or GED equivalent.
Certifications/Licenses:
- Relevant medical certification or licensure.
- 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year.
- Verbal and Written Skills Required to perform the Job:
- Excellent English communication skills.
- Technical Knowledge and Skills Required to Perform the Job:
- Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM.
- Experience with Nextgen and Dentrix strongly preferred.
- Equipment Used: PC systems and peripherals, multi-key telephone devices, centralized telephone console and other office equipment as applicable.