Customer Service – Call Processing Representative

Customer Service – Call Processing Representative

Job Position: Customer Service – Call Processing Representative

Location: Lake Forest, CA

Duration: 17 Weeks Contract

Shift: 10:30 AM – 06:30 PM

Position Summary:

  • Efficiently and actively provides excellent customer service by properly greeting, listening, assisting, closing each call in a pleasant, professional and helpful manner.
  • Ownership of solutions and accurately identify the needs of each of our patients
  • Assist patients with scheduling appointments, rescheduling or cancelling appointments, and completion of pre-registration items as necessary following the patient appointment scheduling guidelines.
  • Demonstrates ability to multi task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high call volume and workload environment.
  • Ability to maintain composure when confronted with fast-paced and stressful situations
  • Adheres to productivity and quality assurance requirements for the department with emphasis in attention to detail to avoid errors.
  • Complete required training on policies and procedures including but not limited to: customer service, registration of patients, phone etiquette and appointment scheduling.
Education Required:
  • High School Diploma or GED equivalent.
  • Certifications/Licenses Required:
  • Preferred:Relevant medical certification or licensure.
  • Experience Required (Minimum level of experience):
  • Required:
  • 1 year of healthcare experience, or
  • 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year,
  • Verbal and Written Skills Required to perform the Job:
  • Excellent English communication skills.
  • Technical Knowledge and Skills Required to Perform the Job:
  • Working knowledge of Microsoft Windows OS, MS-Office, telephone devices and voice mail. Must have the ability to type 40WPM. Experience with Nextgen and Dentrix strongly preferred.
  • Equipment Used: PC systems and peripherals, multi-key telephone devices, centralized telephone console and other office equipment as applicable.
Job Start Date


Job End Date


Pay Rate / Salary


Employment Type


Job Code

UHC - 56995

Job Status


Apply for this job

Find Jobs

Apply for this Job